Check that you are actually logged into the app and website with the correct account. I have seen this before where people created multiple TSM accounts and were logged into the wrong account.
You TSM user is displayed in the title bar of the app and the top right of the website
Sic has joined #TradeSkillMaster
sic> I love you all. TSM Has given me children.
sic> That is all.
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MuffinPvEHero> and I agree with Bart39
TSM Application Developer / Assistant Addon Developer