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  1. #1
    Apprentice
    khzaa's Avatar
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    TSM desktop application endlessly authenticating

    What the title says. Can't use TSM desktop application because I can't log into it.

  2. #2
    Sapy on US-Tichondrius(H)
    TSM Lead Developer
    Sapu94's Avatar
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    You'll have to be more specific than that. This sticky should help you formulate a proper post: http://stormspire.net/official-trade...ng-%2A%2A.html


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  3. #3
    US-Emerald Dream(Both)
    Your Favorite Goblin
    Kathroman's Avatar
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    I actually ran into this issue last night when I launched it for the first time in a couple months. This was easily resolved by following the instructions provided.

    IIRC, the steps were:
    -log into website
    -download full version of the app
    -install
    -authenticate
    -win!
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  4. #4
    Entrepreneur
    Wakharaa's Avatar
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    Quote Originally Posted by Kathroman View Post
    I actually ran into this issue last night when I launched it for the first time in a couple months. This was easily resolved by following the instructions provided.

    IIRC, the steps were:
    -log into website
    -download full version of the app
    -install
    -authenticate
    -win!
    Did all that (got version r48 from webpage, not sure if it's the latest). No win! Got error: "TSM servers didn't respond. Please try again."
    Did try again for few hours. Now here.

    tsm_app_auth_fail.PNG
    Last edited by Wakharaa; April 30th, 2013 at 06:03 AM. Reason: added pic.

  5. #5
    US-Emerald Dream(Both)
    Your Favorite Goblin
    Kathroman's Avatar
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    Quote Originally Posted by Wakharaa View Post
    Did all that (got version r48 from webpage, not sure if it's the latest). No win! Got error: "TSM servers didn't respond. Please try again."
    Did try again for few hours. Now here.

    tsm_app_auth_fail.PNG
    The same thing happened to me at first. Double check your download - mine clearly was named "TSM Full Version". If not, it's been suggested elsewhere to delete your config settings and try again. I think that's what fixed it for me...
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  6. #6
    US-Azshara(H&A)
    Ethereal Contributor
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    Just helpful tip from what I went through, I install it to my desktop, because sometimes I was launching the old version, and the old version wanted to be updated.
    So I make sure the latest version is on my desktop and I make sure that is the version I launch, not an older installed version.
    @jimmyolsenblues on twitter https://twitter.com/#!/jimmyolsenblues

  7. #7
    EU-DarkSpear(A)
    TSM Developer
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    Quote Originally Posted by jimmyolsenblues View Post
    Just helpful tip from what I went through, I install it to my desktop, because sometimes I was launching the old version, and the old version wanted to be updated.
    So I make sure the latest version is on my desktop and I make sure that is the version I launch, not an older installed version.
    what jimmy said really - if you manually download make sure you delete the old version first (or extract the new one in the same location).

    2nd step to try if that fails is to click "clear login settings" and then re-enter your info
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  8. #8
    Entrepreneur
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    Yes. Clear Login Settings button helped. Thanks a lot

 

 

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